Shipping Policy

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Shipping & Delivery Policy - Please scroll down to read completely.

Basket orders placed for local delivery by 10:00 a.m. will be delivered or shipped the same business day. Any orders placed after 10:00 a.m. will be delivered or shipped the next business day, unless a future delivery date is arranged. Same day delivery or shipping is available after 10:00 a.m.; however, a rush delivery fee may be incurred. These rules will vary during the busy December Holiday season.

Shipping delays may be incurred during various holidays as well as for multiple orders. We will contact you via email or phone if we foresee any shipping delays with your order. Please note our Holiday Shipping Rules: We do not offer Express Shipping on Holiday Items. You may only select hand delivery within our local delivery area, or ground shipping anywhere in the continental U.S. Due to the Holiday rush, we cannot guarantee a specific delivery day. You must select the week that you wish your gift to arrive. This applies to hand deliveries and UPS deliveries. We will do our best. Your orders are delivered in the order in which they are received.

Residential deliveries will be made Monday through Friday between 8:00 a.m. and 7:00 p.m. Deliveries start at $6.50. This fee covers the North Canton area. Outlying areas of Akron may incur a $15 - $20 fee. Rush deliveries start at $15.00. Residential deliveries made when no one is available to receive the delivery will be left with a neighbor, if possible, and a door tag will be left with notification of delivery and location.

Re-delivery attempts or re-routed deliveries to corrected addresses: When no one is available to receive the packages, a second delivery attempt is made. You will be charged accordingly. In addition, you will also be charged if the second delivery charge is due to an incorrect address.

Commercial deliveries will be made Monday through Friday between 9:00 a.m. and 5:00 p.m. Fees are the same as the residential fees outlined above.

Special timed deliveries will be quoted upon request.

Our preferred carrier is UPS. Most packages arrive at their destination in 1-5 business days. Deliveries to Ohio commercial locations is usually the next day after the gift is shipped. Parcels range from $9.95 to $15.50 for regular ground service. All other requests for 3 - Day Select, 2nd Day Air and Next Day Air, will be quoted upon request. Penalty fees for incorrect addresses will be charged. Please allow the appropriate amount of time for the delivery of your order. We cannot guarantee transit times with any carriers.

If your order is damaged, please notify us immediately, and we will gladly replace or refund your money. Original packing carton and contents are necessary for us to process the damage claim.